All customers are required to complete a boarding
agreement which we hold on file, and a health
update each time to ensure we are aware of any problems your dog may have .. Click above to read this agreement or you can print it off to save time when checking in !!
fully vaccinated dogs are accepted for boarding , and a current vaccination certificate
must be produced when booking in , or we will not be able to accept them.
We are happy to do medications for dogs
, but suggest you discuss any health issues with your vet prior to boarding , as being in kennels can have a large effect
on some medical conditions - eg Diabetes, Liver or Kidney problems and epilepsy , and may alter their medication rquirements
We accept ANY BREED OF DOG for boarding and
charge the same for ALL BREEDS.
We have a block dedicated
to boarding Greyhounds as they are sometimes not used to seeing other breeds, always
mention you have a greyhound when making a booking.
All the kennels
are suitable for large breeds with lots of space and a large hatch.
Sharing dogs must get on, we reserve the right to split them up if they
show aggression to each other, and kennel them separately if we deem necessary, at extra cost.
Vaccination against Parvo Virus, Leptospirosis, Hepatitis, and Distemper is essential.
do not insist on Kennel Cough Vaccine , but strongly recommend it and suggest
you discuss this with your vet, who will advise you what is best for your dog.But remember if your dog is coughing the day
you bring it in for boarding and we think it has kennel cough - it won't be staying!!
The reason I don't insist
on Kennel Cough is because even with Kennel Cough protection dogs can still contract it . It is not a fatal disease . We are
very tight on cross infection control and since opening in 2007 have had no issues with kennel Cough . Some dogs are too traumatised
with the experience of this method of application up their nose and cannot tolerate it - we cater for those dogs - too
nervous, too aggressive , too upset . It is for that reason we don't insist on but recommend it.
of our boarders are covered for kennel cough but we are happy to cater for the few that cannot be .
has been made after lengthy discussions with our Vet.
If you choose not to protect your dog against Kennel Cough,
it is at your risk and we will not be responsible for Kennel Cough or related illnesses.
We will not accept an
ill dog for boarding(eg one that is coughing!) or a dog that has been boarded elsewhere in the past two weeks- due to incubation of infection.
monitor your dog's health whilst in our care and will call a vet if concerned Clent Hills
is our on call vet and give us 24/7 cover and advice.This cost will be added to your bill unless we are at fault and then
we will cover the cost
We take non-refundable deposits
for all bookings, if you give us more than 4 weeks notice of cancellation and we fill your booking we may be able
to transfer your eposit for future use.
If you plan for some one else to collect your dog, please give them a letter of authorisation for us to release your dog to them or a password
and please settle bill when dropping off your dog.
We provide clean fleece
bedding for your dog, which we wash on a regular basis.We do not take your bedding as it can easily
get lost ,with the high volume of washing we have here at the kennels.We provide plenty of fresh clean bedding of our own.ALL DOGS MUST BE KEPT ON A LEAD NO MATTER HOW WELL BEHAVED- YOU CAN BORROW ONE IF YOU HAVE FORGOTTEN YOUR
All fees are due on collection of your dog.
payment by cash or credit/debit card we do
not take cheques.
We don't charge for taking debit cards but credit card payments
incur a 2% surcharge this is the charge we pay to the card machine company